Customer Service Representatives pay in the U.S.
$46,590avg. a year
$22.40 an hour · 2,595,750 employed
Customer Service Representatives in the U.S. earn an average of $46,590 a year and a median of $44,770. Pay is highest in California ($54,640) and lowest in Mississippi ($38,820).
$44,770Median pay
$22.40Average hourly
+21%Avg. pay since 2020
2,595,750Jobs in the U.S.
Top-paying states for customer service representatives
Average pay by state. Swipe to see the top 10.
1176,850 jobs
California
$54,640
$26.27 an hour
239,760 jobs
Washington
$54,140
$26.03 an hour
37,550 jobs
District of Columbia
$53,850
$25.89 an hour
449,990 jobs
Massachusetts
$52,750
$25.36 an hour
5141,090 jobs
New York
$52,740
$25.36 an hour
624,490 jobs
Connecticut
$51,860
$24.94 an hour
753,340 jobs
Minnesota
$51,750
$24.88 an hour
87,470 jobs
Delaware
$51,700
$24.86 an hour
959,690 jobs
New Jersey
$51,030
$24.53 an hour
102,870 jobs
Vermont
$50,250
$24.16 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
Customer Service Representatives pay, charted
Pay over time
United States, annual wage, May of each year
AverageMedian
Where the jobs are
Employment by state, May 2025
Average pay by state
May 2025 · tap a state
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Under $43k$43k–$46k$46k–$50k$50k+
Top-paying metro areas
Average pay, May 2025 (areas with 100+ jobs)
| Metro area | Avg. pay | Hourly |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $63,890 | $30.72 |
| San Francisco-Oakland-Fremont, CA | $61,320 | $29.48 |
| Midland, MI | $57,930 | $27.85 |
| Stockton-Lodi, CA | $57,650 | $27.72 |
| Seattle-Tacoma-Bellevue, WA | $56,350 | $27.09 |
| Santa Rosa-Petaluma, CA | $56,180 | $27.01 |
| Napa, CA | $55,930 | $26.89 |
| Vallejo, CA | $54,580 | $26.24 |
Related jobs
Average U.S. pay, May 2025
Bureau of Labor Statistics OEWS
Customer Service Representatives pay in every state
States without a figure had too few jobs or too little survey data for BLS to publish.
| State | Avg. pay | Median | Jobs |
|---|---|---|---|
| Alabama | $41,290 | $38,400 | 33,290 |
| Alaska | $47,440 | $45,150 | 2,410 |
| Arizona | $47,550 | $45,690 | 87,020 |
| Arkansas | $41,390 | $37,840 | 20,680 |
| California | $54,640 | $49,560 | 176,850 |
| Colorado | $50,230 | $47,540 | 38,770 |
| Connecticut | $51,860 | $48,090 | 24,490 |
| Delaware | $51,700 | $48,190 | 7,470 |
| District of Columbia | $53,850 | $48,250 | 7,550 |
| Florida | $43,950 | $40,440 | 228,000 |
| Georgia | $42,940 | $39,630 | 97,850 |
| Hawaii | $47,130 | $45,650 | 8,010 |
| Idaho | $44,820 | $43,200 | 18,770 |
| Illinois | $48,950 | $46,130 | 100,970 |
| Indiana | $45,360 | $43,140 | 44,630 |
| Iowa | $47,740 | $46,090 | 30,100 |
| Kansas | $43,100 | $40,320 | 29,200 |
| Kentucky | $42,440 | $38,700 | 38,630 |
| Louisiana | $39,340 | $37,330 | 25,780 |
| Maine | $48,300 | $47,160 | 7,560 |
| Maryland | $46,100 | $42,830 | 37,740 |
| Massachusetts | $52,750 | $49,120 | 49,990 |
| Michigan | $45,870 | $43,950 | 71,310 |
| Minnesota | $51,750 | $48,800 | 53,340 |
| Mississippi | $38,820 | $36,380 | 20,860 |
| Missouri | $46,470 | $44,190 | 50,530 |
| Montana | $47,000 | $45,290 | 4,910 |
| Nebraska | $45,100 | $43,940 | 15,340 |
| Nevada | $42,720 | $40,560 | 32,110 |
| New Hampshire | $49,560 | $47,300 | 12,750 |
| New Jersey | $51,030 | $47,740 | 59,690 |
| New Mexico | $42,600 | $39,030 | 16,950 |
| New York | $52,740 | $48,000 | 141,090 |
| North Carolina | $43,450 | $40,240 | 89,510 |
| North Dakota | $47,640 | $44,670 | 5,750 |
| Ohio | $46,870 | $45,610 | 85,930 |
| Oklahoma | $41,740 | $38,650 | 34,460 |
| Oregon | $49,390 | $47,450 | 19,440 |
| Pennsylvania | $46,260 | $44,630 | 94,340 |
| Rhode Island | $49,730 | $47,550 | 7,890 |
| South Carolina | $42,390 | $38,860 | 51,000 |
| South Dakota | $42,940 | $40,650 | 6,120 |
| Tennessee | $44,300 | $42,830 | 59,730 |
| Texas | $43,220 | $40,420 | 337,170 |
| Utah | $44,570 | $43,140 | 44,490 |
| Vermont | $50,250 | $47,500 | 2,870 |
| Virginia | $44,960 | $42,730 | 59,850 |
| Washington | $54,140 | $50,330 | 39,760 |
| West Virginia | $42,430 | $38,430 | 9,860 |
| Wisconsin | $48,770 | $46,970 | 50,840 |
| Wyoming | $44,080 | $42,340 | 2,110 |
Metro areas with the most jobs
New York-Newark-Jersey City, NY-NJ
$54,410
125,570 jobsDallas-Fort Worth-Arlington, TX$46,210
96,930 jobsChicago-Naperville-Elgin, IL-IN$49,800
75,240 jobsPhoenix-Mesa-Chandler, AZ$48,550
68,930 jobsLos Angeles-Long Beach-Anaheim, CA$53,500
66,590 jobsHouston-Pasadena-The Woodlands, TX$43,380
65,510 jobsMiami-Fort Lauderdale-West Palm Beach, FL$43,680
63,440 jobsAtlanta-Sandy Springs-Roswell, GA$44,870
59,990 jobsQuestions and answers
How much do customer service representatives make?
The average is $46,590 a year across the U.S. Half earn more than $44,770 and half earn less (the median).
What is the hourly pay?
The average hourly wage is $22.40, and the median is $21.53 an hour.
Which state pays customer service representatives the most?
California, with an average of $54,640 a year. The best-paying metro area is San Jose-Sunnyvale-Santa Clara, CA at $63,890.
What is the pay range?
The lowest-paid 10% earn under $31,750 a year, and the top 10% earn over $63,590.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 (trend: May 2020–May 2025), occupation code 43-4051. Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. Year-to-year changes can partly reflect survey method changes, so treat the trend as a guide. How we use the data. JobPayFacts isn't affiliated with BLS.