Customer Service Representatives pay in Boston-Cambridge-Newton
$53,740avg. a year
$25.84 an hour · 37,780 employed
Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area earn an average of $53,740 a year. That is about the same as the Massachusetts average of $52,750. The U.S. average is $46,590.
$49,920Median pay
$25.84Average hourly
+2%vs. Massachusetts average
37,780Jobs in this metro
Other Massachusetts metro areas
Average pay for customer service representatives in other Massachusetts metro areas. Swipe to see all 6.
11,310 jobs
Barnstable Town, MA
$50,560
$24.31 an hour
24,740 jobs
Worcester, MA
$50,020
$24.05 an hour
310,620 jobs
Providence-Warwick, RI-MA
$48,900
$23.51 an hour
4680 jobs
Pittsfield, MA
$47,760
$22.96 an hour
52,930 jobs
Springfield, MA
$47,740
$22.95 an hour
6760 jobs
Amherst Town-Northampton, MA
$46,320
$22.27 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
How Boston-Cambridge-Newton compares
Pay range: metro vs. state vs. U.S.
Annual wage percentiles, May 2025
This metroMassachusettsU.S.
Massachusetts metro areas
Average pay, May 2025 · this metro highlighted
Related jobs in Boston-Cambridge-Newton
| Job | Avg. pay in this metro |
|---|---|
| Receptionists and Information Clerks | $43,990 |
| Hotel, Motel, and Resort Desk Clerks | $43,640 |
| Court, Municipal, and License Clerks | $65,880 |
| Loan Interviewers and Clerks | $58,150 |
| Eligibility Interviewers, Government Programs | $64,570 |
| Interviewers, Except Eligibility and Loan | $54,780 |
Questions and answers
How much do customer service representatives make in Boston-Cambridge-Newton?
The average is $53,740 a year, and the median is $49,920. About 37,780 people work in this job in the metro area.
Is that more than the Massachusetts average?
That is about the same as the Massachusetts average of $52,750.
Is this job common in Boston-Cambridge-Newton?
It makes up 14.0 of every 1,000 jobs in the metro area, 0.84 times the national share.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, occupation code 43-4051. Metro area: Boston-Cambridge-Newton, MA-NH metropolitan statistical area (BLS area code 14460). Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. How we use the data. JobPayFacts isn't affiliated with BLS.