Customer Service Representatives pay in New York

$52,740avg. a year
$25.36 an hour · 141,090 employed

Customer Service Representatives in New York earn an average of $52,740 a year. That is $6,150 (13%) more than the U.S. average of $46,590. The best-paying metro area is New York-Newark-Jersey City, NY-NJ at $54,410.

$48,000Median pay
$25.36Average hourly
+19%Avg. pay since 2020
#5Of 50 states + D.C.

Top-paying New York metro areas

Average pay for customer service representatives by metro area. Swipe to see all 13.

1125,570 jobs
New York-Newark-Jersey City, NY-NJ
$54,410
$26.16 an hour
23,980 jobs
Kiryas Joel-Poughkeepsie-Newburgh, NY
$48,570
$23.35 an hour
38,290 jobs
Albany-Schenectady-Troy, NY
$48,440
$23.29 an hour
41,490 jobs
Binghamton, NY
$48,430
$23.29 an hour
59,850 jobs
Buffalo-Cheektowaga, NY
$48,200
$23.17 an hour
64,710 jobs
Syracuse, NY
$48,200
$23.18 an hour
71,770 jobs
Utica-Rome, NY
$47,850
$23.00 an hour
8680 jobs
Kingston, NY
$47,630
$22.90 an hour
9650 jobs
Glens Falls, NY
$47,490
$22.83 an hour
10650 jobs
Ithaca, NY
$46,710
$22.46 an hour
119,290 jobs
Rochester, NY
$46,630
$22.42 an hour
12510 jobs
Elmira, NY
$43,580
$20.95 an hour
13420 jobs
Watertown-Fort Drum, NY
$42,880
$20.62 an hour

Why people trust JobPayFacts

Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
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Customer Service Representatives pay in New York, charted

Pay over time

New York, annual wage, May of each year
AverageMedian

Where New York customer service representatives work

Employment by metro area, May 2025

Average pay by state

May 2025 · New York highlighted · tap a state
Under $43k$43k–$46k$46k–$50k$50k+New York

New York vs. neighbors

Average pay, May 2025
AreaAvg. payHourly
United States$46,590$22.40
New York$52,740$25.36
Massachusetts$52,750$25.36
Connecticut$51,860$24.94
New Jersey$51,030$24.53
Vermont$50,250$24.16
Pennsylvania$46,260$22.24

Questions and answers

How much do customer service representatives make in New York?

The average is $52,740 a year, and the median is $48,000. That is $6,150 (13%) more than the U.S. average of $46,590.

What is the hourly wage in New York?

$25.36 an hour on average; the median is $23.08.

Where in New York do they earn the most?

New York-Newark-Jersey City, NY-NJ ($54,410), followed by Kiryas Joel-Poughkeepsie-Newburgh, NY ($48,570). The lowest average among 13 metro areas with data is Watertown-Fort Drum, NY ($42,880).

How does New York rank?

New York ranks #5 of 51 states (including D.C.) with published data for this job, by average pay.

Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 (trend: May 2020–May 2025), occupation code 43-4051. State rank compares average pay across states with published data. Metro figures cover metropolitan statistical areas; a metro area can cross state lines. See also the national customer service representatives page. Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. Year-to-year changes can partly reflect survey method changes, so treat the trend as a guide. How we use the data. JobPayFacts isn't affiliated with BLS.