Customer Service Representatives pay in Rochester
$46,630avg. a year
$22.42 an hour · 9,290 employed
Customer Service Representatives in the Rochester, NY metro area earn an average of $46,630 a year. That is $6,110 (12%) less than the New York average of $52,740. The U.S. average is $46,590.
$44,740Median pay
$22.42Average hourly
-12%vs. New York average
9,290Jobs in this metro
Other New York metro areas
Average pay for customer service representatives in other New York metro areas. Swipe to see all 12.
1125,570 jobs
New York-Newark-Jersey City, NY-NJ
$54,410
$26.16 an hour
23,980 jobs
Kiryas Joel-Poughkeepsie-Newburgh, NY
$48,570
$23.35 an hour
38,290 jobs
Albany-Schenectady-Troy, NY
$48,440
$23.29 an hour
41,490 jobs
Binghamton, NY
$48,430
$23.29 an hour
59,850 jobs
Buffalo-Cheektowaga, NY
$48,200
$23.17 an hour
64,710 jobs
Syracuse, NY
$48,200
$23.18 an hour
71,770 jobs
Utica-Rome, NY
$47,850
$23.00 an hour
8680 jobs
Kingston, NY
$47,630
$22.90 an hour
9650 jobs
Glens Falls, NY
$47,490
$22.83 an hour
10650 jobs
Ithaca, NY
$46,710
$22.46 an hour
11510 jobs
Elmira, NY
$43,580
$20.95 an hour
12420 jobs
Watertown-Fort Drum, NY
$42,880
$20.62 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
How Rochester compares
Pay range: metro vs. state vs. U.S.
Annual wage percentiles, May 2025
This metroNew YorkU.S.
New York metro areas
Average pay, May 2025 · this metro highlighted
Related jobs in Rochester
| Job | Avg. pay in this metro |
|---|---|
| Receptionists and Information Clerks | $40,280 |
| Hotel, Motel, and Resort Desk Clerks | $37,590 |
| Court, Municipal, and License Clerks | $59,630 |
| Loan Interviewers and Clerks | $53,650 |
| Eligibility Interviewers, Government Programs | $55,790 |
| Interviewers, Except Eligibility and Loan | $45,040 |
Questions and answers
How much do customer service representatives make in Rochester?
The average is $46,630 a year, and the median is $44,740. About 9,290 people work in this job in the metro area.
Is that more than the New York average?
That is $6,110 (12%) less than the New York average of $52,740.
Is this job common in Rochester?
It makes up 18.8 of every 1,000 jobs in the metro area, 1.13 times the national share.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, occupation code 43-4051. Metro area: Rochester, NY metropolitan statistical area (BLS area code 40380). Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. How we use the data. JobPayFacts isn't affiliated with BLS.