Customer Service Representatives pay in Charlotte-Concord-Gastonia
$46,080avg. a year
$22.15 an hour · 26,120 employed
Customer Service Representatives in the Charlotte-Concord-Gastonia, NC-SC metro area earn an average of $46,080 a year. That is $2,630 (6%) more than the North Carolina average of $43,450. The U.S. average is $46,590.
$44,980Median pay
$22.15Average hourly
+6%vs. North Carolina average
26,120Jobs in this metro
Other North Carolina metro areas
Average pay for customer service representatives in other North Carolina metro areas. Swipe to see all 15.
14,660 jobs
Durham-Chapel Hill, NC
$47,060
$22.62 an hour
213,620 jobs
Raleigh-Cary, NC
$45,710
$21.98 an hour
37,460 jobs
Greensboro-High Point, NC
$43,620
$20.97 an hour
41,290 jobs
Burlington, NC
$41,890
$20.14 an hour
53,770 jobs
Winston-Salem, NC
$41,700
$20.05 an hour
610,960 jobs
Virginia Beach-Chesapeake-Norfolk, VA-NC
$41,590
$19.99 an hour
72,850 jobs
Asheville, NC
$41,560
$19.98 an hour
82,850 jobs
Wilmington, NC
$41,250
$19.83 an hour
92,250 jobs
Hickory-Lenoir-Morganton, NC
$41,150
$19.79 an hour
10730 jobs
Rocky Mount, NC
$39,930
$19.20 an hour
111,160 jobs
Greenville, NC
$39,760
$19.12 an hour
12670 jobs
Pinehurst-Southern Pines, NC
$38,470
$18.49 an hour
131,890 jobs
Fayetteville, NC
$38,240
$18.38 an hour
14740 jobs
Goldsboro, NC
$36,140
$17.38 an hour
151,130 jobs
Jacksonville, NC
$35,580
$17.11 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
How Charlotte-Concord-Gastonia compares
Pay range: metro vs. state vs. U.S.
Annual wage percentiles, May 2025
This metroNorth CarolinaU.S.
North Carolina metro areas
Average pay, May 2025 · this metro highlighted
Related jobs in Charlotte-Concord-Gastonia
| Job | Avg. pay in this metro |
|---|---|
| Receptionists and Information Clerks | $36,610 |
| Hotel, Motel, and Resort Desk Clerks | $32,520 |
| Court, Municipal, and License Clerks | $51,310 |
| Loan Interviewers and Clerks | $56,840 |
| Eligibility Interviewers, Government Programs | $49,420 |
| Interviewers, Except Eligibility and Loan | $39,190 |
Questions and answers
How much do customer service representatives make in Charlotte-Concord-Gastonia?
The average is $46,080 a year, and the median is $44,980. About 26,120 people work in this job in the metro area.
Is that more than the North Carolina average?
That is $2,630 (6%) more than the North Carolina average of $43,450.
Is this job common in Charlotte-Concord-Gastonia?
It makes up 19.2 of every 1,000 jobs in the metro area, 1.15 times the national share.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, occupation code 43-4051. Metro area: Charlotte-Concord-Gastonia, NC-SC metropolitan statistical area (BLS area code 16740). Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. How we use the data. JobPayFacts isn't affiliated with BLS.